Privacy Policy

Effective Date: 17/07/2025

Becoming Us® (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, online learning platform, or associated services.

We operate in compliance with the Privacy Act 1988 (Cth) (Australia), the Australian Privacy Principles (APPs), and other relevant international privacy laws, including the General Data Protection Regulation (GDPR) where applicable.

  1. About Becoming Us®

Becoming Us® is an online education platform that offers training to multi-disciplinary practitioners in the areas of parenthood, relationships and mental health, specifically supporting couples as they transition into parenthood and family life.

  1. What Personal Information We Collect

We collect personal information that is necessary for the delivery of our services. This may include:

Identity and Contact Data

  • Full name
  • Email address
  • Country of residence
  • Professional title or credentials
  • Account login credentials (e.g., username and password)

Technical and Usage Data

  • IP address
  • Device and browser type
  • Time zone and location data
  • Pages visited and course interactions
  • Access logs and referral URLs

Course Engagement Data

  • Enrolment status and course completion
  • Quiz or assessment results
  • Certificate issuance, where applicable

Note: We do not collect or store any financial data (e.g., credit card numbers). All transactions are processed securely via third-party providers such as Stripe. Please refer to their privacy policy for further details.

  1. How We Collect Your Data

We collect personal information when:

  • You register for a course or create an account
  • You communicate with us via email, form, or our website
  • You access or interact with our course materials
  • You respond to surveys, feedback forms, or newsletters
  • We use cookies and tracking tools (see section 8)
  1. Why We Collect Your Information

We collect and use your data to:

  • Provide access to online courses and learning materials
  • Deliver certificates of completion
  • Manage your account and course progress
  • Communicate important updates or service notices
  • Respond to inquiries and support requests
  • Comply with legal obligations (e.g., tax records)
  • Analyse website usage to improve our services
  1. Legal Basis for Processing (International Users)

If you are located in the European Union (EU), United Kingdom (UK), or other jurisdictions with similar laws, we process your personal data on the following lawful bases:

  • Contractual necessity – to deliver the service you signed up for
  • Legitimate interest – to improve our platform and communicate with users
  • Legal obligation – to retain records for accounting, compliance, or dispute resolution
  • Consent – for marketing communications (you can withdraw at any time)
  1. Data Retention

We retain your personal information for as long as necessary to:

  • Deliver our services
  • Fulfill our legal and regulatory obligations
  • Resolve disputes or enforce agreements

You may request deletion of your data by contacting us at [insert email]. We will comply unless retention is legally required.

  1. Sharing Your Information

We do not sell or rent your personal data. We may share it only in these limited situations:

  • With service providers that help us deliver our services (e.g., Stripe for payments, Thinkific for course hosting, Google Analytics for usage tracking)
  • When required by law or regulation
  • To protect our legal rights or the safety of others
  • In the case of a business transfer (e.g., merger or acquisition), where permitted by law

All third-party service providers are required to protect your data and may only use it for the purposes we specify.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, track usage, and improve our services. You can control cookie preferences via your browser settings.

For more information, please refer to our [Cookie Policy] (or request a copy via email).

  1. International Data Transfers

As we serve users globally, your personal information may be processed and stored in countries outside your own. Where this occurs, we ensure appropriate safeguards are in place, including:

  • Processing only in countries with adequate data protection laws
  • Use of data processing agreements or Standard Contractual Clauses (SCCs)

By using our services, you consent to the transfer of your information to countries outside your jurisdiction, including Australia.

  1. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your information
  • Object to or restrict certain types of processing
  • Withdraw consent for marketing communications
  • Lodge a complaint with a local data protection authority

To exercise any of these rights, contact us at [insert email].

  1. Data Security

We take reasonable and appropriate measures to secure your personal data, including:

  • SSL encryption of our website
  • Access controls and secure user authentication
  • Data minimisation and staff confidentiality agreements

While we strive to protect your data, no method of transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

  1. Third-Party Links

Our website or emails may contain links to third-party sites (e.g., Stripe, Thinkific, or other resources). We are not responsible for the privacy practices of those websites and encourage you to review their policies before providing any personal data.

  1. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

  1. Contact Us

For any questions, feedback, or privacy-related concerns, please contact:

Becoming Us®

Email: support@becomingusfamily.com

Website: becomingusfamily.com